See What Our Customers Are Saying About Us

“We were looking for tiles (wall/floor) for our bathrooms and a friend of mine shared info of Italics. I visited the place on a Friday afternoon, and Pam, one of reps, helped me come up with design/contrast of tiles. She gave really great suggestions on size/color/style etc. Though the store was busy, she ensured that I get all details that I was seeking.

I will highly recommend the place if you are looking for design help. In addition, they have most of the stock readily available unlike other stores where you have to wait for  2-6 weeks before any tiles arrive.”


“After searching for weeks at multiple tile stores we finally found one who would take the time to help us select our tile. It seems like many tile stores are so busy these days that unless you’re an architect, designer or have a very large job, you just don’t get much in the way of customer service. That is NOT the case at Italics. Eddie, our salesperson, was so professional and welcoming as soon as we walked in the door that we knew we had found the right place. Their selection is great, the service is top notch and Eddie made the process so easy. He is extremely knowledgable, never pushy, always ready to pull out one more piece of tile until you find the perfect fit. He also gave us the names of a few local tile setters and the one we used (Gennaro Ortiz) was excellent – professional and efficient. Ours was a fairly small job but we felt that the service would be the same no matter the size or scope of your job. Excellent customer service, beautiful selection and friendly knowledgable sales people – what more could you ask?”


“I walked in after two weeks of checking out other places in the City where I was met by long lines, illogical pricing and staff that was not educated or interested in their work. BUT ITALICS IS HEAVEN! I go in not looking nice at all and cynical and the lovely Pam greets me warmly and starts to explain things. Within minutes I see tile I have wanted for years and found no where else and at good prices…and Pam wasted no time writing me up an account and let me have samples…no one was letting me have samples anywhere else! So one bathroom done and already back there working on the next bathroom! They got great parking too…and even the nearby warehouse pickup process is friendly and efficient.”


“We had to find trim pieces for already installed tiles because our original vendor did not have anything appropriate.  We discovered Italics by accident, and were very happy we did.  Even though we were making a relatively small purchase, the salesman was very helpful and showed us a wide variety of shapes and colors.  One of the trim pieces was perfect and was on sale. We will certainly go back if we install other tile features.”


“Great customer service and nice, small showroom. I purchase beautiful Italian terra cotta tile from here. Prices are a little bit more expensive than Import Tile in Berkeley but the quality is well worth it. Tiles here are mostly neutral so that may or may not be your thing.”


“I bought almost all our tile here for a whole-house renovation. I appreciate that their selection is limited, so you don’t get overwhelmed — it’s just all good stuff. Their sale section has amazing prices. And the customer service is great — Leila was wonderful. Three cheers for Italics!”


“Amazing selection. Lots In stock. Prices are listed on the samples unlike most places where you have to ask salesperson for each and every price. Great customer service!”


“Laying out two bathrooms in Italics tiles sure sings beauty. They have it all plus useful infomation like available tiles sizes and shapes of them.  The best thing about Italics is that they offer hard to find in huge quantities, so you are pretty sure you won’t end up sold in short supply.”


“We bought tile for all three of our bathrooms from Italics recently, and had a great experience. They have a great selection of modern tiles and decent prices. With the contractors discount the prices were lower than tile stores in the city. The best thing the tile was in stock so we didn’t have to pay shipping fees or wait for the tile. We did order these pebble tiles for the shower floor, so that was a special order. But, those came within a few days and the shipping charge was  minimal.”


“If there were more than five stars this company would get them! I am so impressed with their service, their quality, their selection and their prices! Their show room staff is kind, courteous, knowledgeable, professional, helpful and whatever other positive attributes I could include!  I had a very small order and I was treated as though I was giving them business to re-tile the Taj Mahal! Thank you Cynthia and the rest of the staff of italics in San Rafael!”


“Cynthia and staff treated our small bathroom project with the importance and attention of a large project. Great experience from beginning in end. Highly recommend.”


“This place is the best!  The choices are overwhelming and the customer service is top notch.  We stopped in and thought we would just look around.  The young lady at the front said no problem.  If we need any assistance, let me know and we can have our consultant help.  Well, it didn’t take long to realize that there was way too much there for us to figure out what steps to take.  So, we placed our name on a list and shortly we were getting help from an experienced lady.  We worked together and figured out a game plan.  We’re still in the planning stage but definitely planning to use this company.”